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commitments
commitments
Secured payments

ShopDesCréateurs.com uses Paypal's payment platform, the world’s most-secured way to shop online. Your payment by credit or debit card (or via your Paypal account if you have one) will be processed on Paypal’s servers and therefore your bank details won’t ever transit on our servers. Most credit and debit cards are supported. If you need assistance during check-out, please contact us via our live chat service (at the bottom of every page) or at info@shopdescreateurs.com.

We also offer offline payment (via ATM or transfer to our bank account) for Hong Kong and Taiwan customers. Please place your order as usual by clicking on "Proceed to secure payment" on your cart page and then contact us at info@shopdescreateurs.com. We will get back to you within 24 hours to confirm your order.
Free Worldwide Shipping

On ShopDesCréateurs.com there is no bad surprise when checking out as we always offer complimentary worldwide shipping (standard speed)!  Shipping never comes extra, wherever you live. No need for a minimum purchase. Simply because we want you to enjoy shopping from the best designers around the World and not worry about the Where. Express shipping is also available for a little extra.

 

If you order for a gift, please email your message to info@shopdescreateurs.com and we will be happy to enclose a lovely card in your parcel - for free!
2-day shipping & Order tracking

ShopDesCréateurs.com knows well enough how impatient you are to try out your new top or earrings! So each designer commits to prepare carefully and ship your order within 2 working days. The tracking number(s) of parcel(s) will then be emailed to you and indicated on your account page - We will also keep an eye on it for you. Depending on the distance, you shall receive your parcel(s) between 2 and 9 days after shipment.

 
7-day satisfaction guarantee (or your money back) & Live help

Above all, ShopDesCréateurs.com wants you to be happy when you order it but also when you open the so-awaited box. You will have 7 days after delivery to return any product you wouldn’t be satisfied with, in its original parcel and state, for a refund. Return shipping will be at your expense, unless of course the designer made a mistake when preparing your order. 

 

We have also implemented a chat module at the bottom of each page of the site so that you can talk to us in real time and ask any question you may have about styling or fitting. If we are not available to chat (or if you don't want to), you will also be able to send us an email. We will get back to you in no time!

 

How to return a product?

We want it to be no hassle: just send us an email at return@shopdescreateurs.com no later than 7 days after delivery of the product you want to return, with your order number and the name of the product. We will confirm the return address to you within 24 hours and process the refund to your account as soon as delivery and perfect condition of the returned product are confirmed.

 

Please read our Terms & Conditions before placing your order. Thank you for shopping with us!

 
"The clutch handbag was well received just an hour ago. All is perfect. Thanks for this great transaction."
Alex, Hong Kong - August 2011
"My mom loved her gift and she even commented on the Shop Des Createurs bag that it was wrapped in! I am very happy with my experience and will definitely be ordering again especially to send gifts home as I love how easy it was to send items from my favourite designers without having to go through the shipping process myself (I know - I am super lazy!)"
Maura, Hong Kong - August 2011
"Thank you for your email, communication is a very important part of customer service, and I appreciate that you have taken the time to enquire about the problem I had."
Melissa, Victoria (Australia) - June 2011
"Thank you so much for the prompt reply! These items from Maison Close are indeed what I am looking for. Cannot wait to receive them thank you so much!"
Sarah, New York City - May 2011
"Many thanks for your prompt action and your kind attention."
Antonius, Singapore - May 2011
"Thank you for the prompt response! I must say this is one of the best customer service i have encountered before. Well done!"
Serena, Singapore - March 2011
"Thank you for your quick reply. i feel very good. Thank you so much. i am looking forward to receive the T-shirts."
Taka, Japan - January 2011
 
Ownership :
This website, provided “as-is”, is owned and operated by LSDC Ltd., a company registered at the Hong Kong SAR business registry under # 52878536-000-08-10-9 with a share capital of HK$100.000 (for information purposes, US$12.875 on August 12th 2010).

The brand Shop des Créateurs, the logo Shop des Créateurs, the slogan "Be unique, Look unique", as well as the URL www.shopdescreateurs.com and all of its content is owned by LSDC Ltd. or its business partners and are protected worldwide. Please feel free to send us an email to info@shopdescreateurs.com if you wish to use any of them.

Any reproduction without the prior written consent of the Company or of its partners is strictly prohibited and constitutes an intellectual property rights infringement.
Headquarters :
Unit B1, 4/F Hillwood Vista, 114-116 Austin Road, TST, Kowloon, Hong Kong
Editor :
Cédric Delzenne, Founder, Executive Director
Hosting :
ICDSoft Ltd.
Block D, 5/F, Capital Trade Center, 62 Tsun Yip St, Kwun Tong, Kowloon, Hong Kong
Privacy Protection:
What we want at ShopDesCréateurs.com is to offer you an exciting online shopping experience. What we don’t want is to make money with unrelated business. So we will never sell or even give away your personal information to third parties, you have our word!

If you have created an account, you can access and change your personal data by logging in to it on the homepage. You can even ask for its deletion by sending us an email: customer@shopdescreateurs.com